Chocolate, tissue and an always open door! I have always told all leaders that these are the most important things. If a colleague has a problem or is insecure, they should always be able to go to the manager, and then other tasks must be put aside.
Running the IKEA store in Budapest as a store manager for several years at that time, at the top of our logistic capacity, a potential crisis loomed large over our last year’s operations. The process for a new warehouse was already on the table at our head office in Prague and being negotiated, yet we were standing there in agony in the pre-Christmas afternoons…
Veronika Pistyur, the founder and CEO of Bridge Budapest Foundation, invited me for a thought-provoking conversation in May 2023…